If a LowerFilters value is listed on the right side of the registry editor window, click the LowerFilters value and press the Delete key. Uninstall Roxio Creator Basic v9 from add remove programs:. If a drive name is shown with an alert icon the drive icon is marked with an alert symbol, , double-click the drive name to find more information. Click OK or Allow on any verification messages that open. Whenever a User Account Control window opens, click Continue.
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Reinsert the power and data cables into the back of the drive making sure the cables fit snugly into their connectors and making sure there are no bent pins. Close Device Manager and skip to Step 2 to reset power and reseat the drive cables if necessary. Please try again shortly. Those familiar with editing the Windows registry can save time by adding a LowerFilters value to the Windows Registry instead of reinstalling the software.
Turn off the computer, unplug all cords from the computer, and then press the Power button on the front of the PC for five seconds.
Close the registry editor and restart the computer. The Virtual Agent is currently unavailable.
Select the drive name, click the uninstall button, and wait about five seconds. For more information, you can read the Microsoft support article Optical drives do not work as expected after you upgrade a computer to Windows Vista in English. Turn on the computer. To reduce the chance of ESD damage, work over a noncarpeted floor, use a static dissipative work surface such as a conductive foam padand wear an ESD wrist ho connected to a grounded surface.
Europe, Middle East, Africa. The drive should work correctly once it has been enabled. With the 4D36EECE-BFCBE key still selected, right-click any blank area of the right side of the registry editor window 3v751au window pane listing all sp values within the key.
Whenever a User Account Control window opens, click Continue. If you have upgraded a computer with Windows XP to Vista and the drive was working in XP but is no longer v3751su correctly in Vista, start at Step 4 to remove the upper and lower control filters from the registry step by step. If Windows recognizes the drive, you are finished. Click Startand then Control Panel.
To reset the BIOS: Asia Pacific and Oceania. If an UpperFilters value is also v3751ay, select UpperFilters in the right window and press the Delete key.
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The disc drive should now be recognized by your recording software. If a LowerFilters value is listed on the right side of the registry editor window, click the LowerFilters value and press the Delete key. Open Roxio Creator and verify that a drive name appears as the destination selection. Gently remove and reinsert the CD drive data cable from the connector h the motherboard. If not, continue to the next step.
If problems occur after using these steps, browse to the file and double-click it to restore the registry. For more information refer to Error in Roxio Creator Basic: Be careful not to slide skin along any interior metal edge of the computer.
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Select Roxio Creator Basic v9and click Uninstall from menu bar. The computer must be restarted after installing Roxio Creator before the drive will be recognized.
Clear the upper and lower registry filters Clear the registry filters xo Device Manager error codes 1019313239 or 41 using the following steps:. Then click the Software – Multimediaand Software – Solutions links and look for any available recording software updates, for example Roxio Creator software update.
If the CD or DVD drive is listed as normalwith no special iconsWindows is detecting the drive but other software used to burn discs may not be detecting the drive. Click OK or Allow on any verification messages that open.