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HP Scanjet – Scanners not supported in Windows 8 or Windows 8.1
The list of recommended drivers for your product has not changed since the last time you visited this page. A message will appear on the front panel requesting that the ink cartridges be aligned.
Choose ‘Refresh’ to update the list. Do not touch the copper-colored contacts or ink nozzles.
HP Scanjet – Scanners not supported in Windows 7 | HP® Customer Support
I don’t see my operating system. If the problem still exists after trying all of the steps above, the unit may need to be serviced. Do not touch the gold-colored contacts. Unable to determine warranty status. Remove the new print cartridge from its packaging and remove the protective tape from the cartridge as shown in Figure 3. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.
No software or drivers are available for this product with the selected operating system.
HP Customer Support – Software and Driver Downloads
Open download list Make sure that you have the product turned on. Open the cartridge door. Load unused, plain white, letter, or A4-sized paper with a brightness level of at least 85 into the tray. Follow this checklist to stop these prints: With the product turned on, disconnect the power cord from the back of the product.
Wait until the print carriage is idle and silent, and then lightly press down on a cartridge to release it. Any warranty support needed would be completed by the 41000c party that sold the product. This product cannot be identified by Serial Number alone.
Please try again shortly. You might damage the product if the cartridges are not in the dock when you try to remove them.